12/17/2017

Order Process

Activating a cell phone can be different from buying other electronics such as a TV or computer. For orders that include new wireless service or a contract extension, you are not just getting a cell phone shipped to you, but are also getting a monthly account with your cell phone carrier.

Carrier Approval

If your order includes a new wireless account, then your application for service is automatically submitted to the carrier you've chosen for approval.

If your cell phone order includes a contract extension from your current cell phone provider, then your information is submitted to confirm that your account is eligible to receive a discount on a new cell phone.

Order Assembly and Testing

Our distribution center staff selects the items you have ordered from inventory. For all cell phone activations, we physically open the box, and we use test batteries to power up the cell phone and ensure that everything is functioning as it should.

Cell Phone Activation

If you have ordered a new service plan or contract extension, our trained staff then programs and schedules the activation of your new cell phone from our production line. Step-by-step instructions for completing the activation are inserted into the shipping box.

Transferring Your Phone Number

If you requested to transfer your existing number to your new cell phone, we will initiate the transfer or "port" and when possible we will schedule the transfer to occur after your phone arrives. Additional information about the porting process will be included with your shipment.

Shipping Preparation

Once your purchase is ready for packaging, our trained warehouse staff carefully packs your order and passes it on to our Quality Assurance team which re-scans each cell phone and accessory to ensure that your order is complete.

Shipped

We ship your order via FedEx based on the shipping preferences you selected when you placed your order. If you selected 2nd business day delivery, your order will arrive within 2 business days of the ship date. If you selected next business day delivery, your order will arrive within 1 business day of the ship date. You can track the status of your delivery via the FedEx site.

For your security, FedEx may require a signature at time of delivery. If nobody is available to receive the package, the driver may leave a slip that you can sign to allow delivery without a signature.

Free Upgrade

Contract extension (also known as upgrade) is the best way to get a great deal on a new phone without switching carriers. Learn more >

Number Portability

Switch carriers & keep your number. Port your existing number to a new cell phone online in minutes. Learn more >