Return and Exchange Policy
Simply put, our return policy states that if you're not satisfied with your cell phone and plan purchase, you can request a full refund or exchange. That's the 100% Satisfaction Guarantee from SelectiveMobile.com. We even pay for return shipping. Just be sure to follow all instructions below and return everything in original condition within the allotted time.
Terms and Conditions for Merchandise Refunds or Exchanges
To exchange your cell phone or wireless device for a different model, you must contact SelectiveMobile.com's Customer Service department within 15 days of your activation or process date to obtain a Return Authorization (RA) number.
Once we receive your original phone and verify it is in its original, new condition, we will process and ship your replacement phone immediately. To avoid any unnecessary charges and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original, new condition with all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days of your activation or process date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you will not be eligible for a full refund and may be charged a $250 fee.
If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund of your purchase price. To be eligible for a refund, you must contact SelectiveMobile.com's Customer Service department within 15 days of your activation or process date to obtain a Return Authorization (RA) number, and you must ensure that we receive your purchase in original, new condition with no more than 30 minutes of usage, and all product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation date.
All returned merchandise is subject to review and must be returned in original, new condition including all of the components within the original box. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturer packaging/literature, etc., thus resulting in a partial credit or you may be required to reimburse the $250 equipment discount agreed upon within the Terms & Conditions at the point of purchase.
A prepaid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.
Fees Charged by Your Wireless Carrier
If you signed a contract for a new account with a wireless service provider and do not wish to keep the service, it is your responsibility to contact the carrier to cancel your account--SelectiveMobile.com cannot do that for you. You should contact the carrier directly regarding any activation fees, monthly usage costs, taxes, and/or early termination fees that may be owed.
Most wireless carriers do not charge termination fees if you cancel a new account within the first 15 days of establishing a new contract; however, if you return a wireless device and do not deactivate your service with your wireless carrier, you may be charged monthly usage costs, taxes, and/or early termination fees as agreed upon within the Terms & Conditions at the point of purchase.
Return Processing Time
Upon receipt of your return package, we will process your returned
item(s) within 48 business hours. If your return is accepted, you
will receive a credit confirmation via email. If there are any issues
or problems with your return, we will notify you via telephone or
email. If you meet all the requirements of our return policies, we
will refund the equipment purchase price, after any necessary deductions,
to the credit/debit card account used for the original transaction.
Shipping charges are not refundable.